— FAQ · Bayswater, Melbourne
Questions we get asked.
Short answers, no brochure copy, grouped by the page they belong to. If yours is not here, email sales@carusogroup.com.au or call (03) 9720 1627 and a person answers.
— 01 · Interactive quote
Interactive quote
01
What do I send to get a quote?
A builder’s plan, a kitchen designer’s drawing, or a sketch with rough sizes and a few photos of the room. Mark any edge that needs finishing and tell us the stone you have in mind. Photos of the room help with joins and sink cutouts.
02
How quickly do I hear back?
Within 24 hours you get first guidance: what will and will not work, anything that changes the price, and what we still need before the full quote can be drawn.
03
What does the quote look like?
A private online link, not a PDF. It holds your scope of work, a 3D render of the benchtops in your slab, the workshop drawings, how your pieces nest on each slab, and the saw cutting them. Everything comes from the same drawing our workshop cuts from. There is a live demo on the Interactive quote page.
04
Can I change the layout after the quote?
Yes. The Take control tab lets you drag and rotate your pieces on the slab yourself to chase a vein or move a join. Save it and we cut it that way.
How to read a stone quote →
— 02 · Services
Services
05
What do you make?
Kitchen benchtops and islands, splashbacks, vanities, feature walls, fireplaces, bars and the odd tricky corner, in natural stone, porcelain, sintered and reconstituted stone.
06
Who does the work?
The same hands, start to finish: supply, 3D template and nest, fabricate, install.
07
Where do you install?
All of Melbourne and the outer suburbs, from the one workshop in Bayswater. Regional Victoria by arrangement.
See our services →
— 03 · See the process
See the process
08
How long does it take?
We aim to have a job templated, cut and installed within ten business days of the quote being accepted. Larger or unusual jobs take longer, and we say so when we quote.
09
How do you measure?
Stage four of the process is a digital measure and photomatch of the room, so the pieces are cut to the space as built, not to the plan.
10
What happens after install?
Install and aftercare is the last stage. We work until you are satisfied, and we stay in touch long after the stone is in, so if something needs a look, you call us.
See the full process →
— 04 · Edge profiles
Edge profiles
11
What edge profiles do you offer?
Twelve profiles at 20mm, 40mm, 60mm and custom thicknesses. Square arris is our default. Pick one on the Edge profiles page and see it in 3D on the stones we stock.
12
Can the veining wrap over the edge?
Where the shape allows, we mitre the front so the slab’s veining wraps over the corner. Otherwise the build-up is laminated with a strip of the same stone.
— 05 · Stone profiles
Stone profiles
13
What are stone profiles?
Fluted, reeded and scalloped panels carved into solid stone on our CNC bridge saw, cut from the same slab as your benchtop so the veining runs through. Island fronts, splashbacks, waterfall ends and vanity fronts.
14
Can I design my own profile?
Yes. Start from one of eight presets, then set the pitch, depth, groove shape and stone thickness yourself on the Stone profiles page. If it can be drawn, we can carve it.
— 06 · Stone types and suppliers
Stone types and suppliers
15
What stone do you work with?
Marble, granite, quartzite, travertine and limestone. Porcelain. Sintered stone such as Smartstone, Dekton, Neolith and Lapitec. Zero-silica reconstituted stone. Every slab on the floor is one of those four kinds, and the Suppliers page compares them plainly.
16
Who supplies the stone?
We buy the slab with you, from suppliers we have used for three generations, at trade rates and with a warranty on the stone.
17
Can I see the slab before you cut it?
Yes. We arrange viewings with the suppliers for any stone you choose, and your quote shows your pieces nested on the slab so you can check the vein direction and where the joins fall before anything is cut.
See the stone types and suppliers →
— 07 · Gallery
Gallery
18
Are the photos real jobs?
Yes. Every photo is our own work, shot on site and in the workshop. No stock images, no styling, no edits.
See the gallery →
— 08 · Visiting and contact
Visiting and contact
19
Do I need an appointment?
Not strictly, walk-ins are welcome. Booking ahead means we can have your drawing prepared and ready to nest and render live on the big screen.
20
When is the showroom open?
Monday to Friday, 9:00 to 17:00. Weekends by appointment. Factory 4 / 15 Ramage St, Bayswater VIC 3153. Drive up the driveway to Factory 4 for parking.
Yes. A handful of A4 offcuts to live with overnight. Return them whenever you like, no charge either way.
22
How do I get in touch?
Email sales@carusogroup.com.au or call (03) 9720 1627. No forms, a person answers.
See how to find us →